Privacy Policy

Website Privacy Policy – Kendra Court Coaching

This privacy policy applies to all personal information collected by Kendra Court Coaching via the website located at www.kendracourt.com.

1. What Information Do We Collect?

The type of personal information we collect depends on how you interact with our Website. The information we may collect and hold includes:

  • Full Name

  • Email Address

  • Phone Number

  • Any other information you voluntarily provide through forms, emails, or scheduling tools

2. Types of Information

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), Personal Information means information about an identifiable individual. This may include:

  • Contact details (name, email, phone)

  • Usage data (how you interact with the Website)

  • Feedback or messages submitted to us

Sensitive Information

While PIPEDA does not define sensitive information, we treat the following categories with extra care:

  • Health or wellness-related details

  • Financial information

  • Ethnic or cultural identifiers

  • Any information disclosed during coaching sessions

We collect sensitive information:

  • Only when necessary

  • With your explicit consent

  • Or as required by law

3. How We Collect Your Personal Information

We may collect your information through:

  • Direct input via forms (contact, sign-up, scheduling)

  • Email communications

  • Website cookies and analytics

Third-party services integrated into our website (e.g., payment processors or booking tools)

Note: You may opt out of cookie tracking through your browser settings. Some features may not function properly without cookies enabled.

4. Purpose of Collection

We collect and use your personal information to:

  • Provide coaching services and support

  • Respond to inquiries and feedback

  • Improve our Website and services

  • Share relevant updates, news, and marketing content (with your consent)

  • Comply with legal and professional obligations

  • We do not sell or rent your personal information to third parties.

5. Security, Access, and Correction

We take reasonable steps to secure your personal information using:

  • Encrypted communications and storage

  • Password-protected tools and databases

  • Limiting access to only authorized personnel

  • We retain personal information for up to 2 years unless required longer for legal, contractual, or recordkeeping purposes.

You may request:

  • Access to the information we hold about you

  • Corrections or updates to your data

  • Deletion of your information (subject to certain conditions)

  • Withdrawal of your consent

To make a request, please email us directly.

6. Complaint Procedure

If you have any privacy-related concerns or complaints, please contact us. We are committed to addressing and resolving your concerns promptly and fairly.

If you're not satisfied with our response, you may file a complaint with:

Office of the Privacy Commissioner of Canada

Website: www.priv.gc.ca

7. Overseas Transfer

We will not share or transfer your personal information outside of Canada unless:

  • It is necessary for service delivery (e.g., email platforms, cloud storage)

  • You provide consent

  • Adequate protections are in place to safeguard your data under applicable privacy laws

8. GDPR (If Applicable)

If you reside in the European Economic Area (EEA), we handle your personal data in accordance with the General Data Protection Regulation (GDPR). We will:

  • Only collect data with lawful basis (consent, contract, legitimate interest)

  • Offer the right to be forgotten, data portability, and objection to processing

  • Store your data securely and for no longer than necessary

9. How to Contact Us About Privacy

If you have questions or wish to make a privacy request, please contact:

Kendra Court Coaching

54 Dorset St. East, Port Hope, Ontario, Canada

support@kendracourt.com

+1-249-700-1710